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October 29, 2005

Roll THIS Back, Wal-Mart!

By Pepper of the Daily Pepper

I wasn't surprised to hear that Wal-Mart would apply their popular "rollbacks" to their own health-care plan by trying to discourage older workers from applying to jobs. It's another phase in the E. Paige Laurie Health Care Plan, which means your healthcare gets worse while Paige Laurie can keep her nails healthy and shiny.

I am with Ezra's point that the corporate beast is evolving in response to the government's laissez-faire attitude toward skyrocketing health-care costs. He's right: "Wal-Mart is acting exactly as we'd expect, exactly as countless others act." Just this week, I was shocked to learn that a friend who works for Nameless Large Stable Financial Company has terrible health-care coverage. This company can afford to do more, but the stockholders won't be happy. The system is broken, and it is going to take far more to fix it than pointing fingers at Wal-Mart. But I will point a finger at Wal-Mart today because of their use and abuse of the Wal-Mart Greeter.

Shakespeare's Sister inspired me to stand up for the Wal-Mart Greeter in particular: "And by the way, if wanting a rotating workforce of young and skinny and healthy folks who will leave before you have to pay them too much is your new paradigm, then I never want to see one of your lame-ass commercials trumpeting the great work conditions for the elderly ..."

I lived in a place where Wal-Mart was essentially the only place to shop. When I was 10 years old, I loved seeing the Wal-Mart greeters, but now I feel sadder and sadder when I see them. Do you think they really want to be working there? Do you think they would like to be enjoying their retirement? They need that paycheck. Now, the infamous Wal-Mart memo doesn't specifically give greeters the shaft, but M. Susan Chambers said that cart-gathering and other, more physical labor should be added to the list of job responsibilities. Methinks they're about to phase out the Wal-Mart Greeter. In small towns across America, the Wal-Mart Greeter is one of the few jobs that an elderly person can perform without injury. And it's kind of nice to be greeted when you go into the store. It does indeed serve a purpose.

Yes, discouraging unhealthy employees is a business decision that is encouraged by the horrible state of health care in America. But it's also ageist, and I think that someone could legitimately file a suit based on the Americans With Disabilities Act. I'm no lawyer, but, if this cart-gathering scheme is carried out, Wal-Mart will be openly discriminating against a large chunk of the population. I went to the ADA site and looked up information about the act:

Title I requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others.

Just because a person is old or frail doesn't mean they are disabled, but they may be limited in the tasks they can perform. However, they may be able to perform tasks for a company (like greeting) just fine without causing injuries to themselves. Wal-Mart's changing the job duties of greeters or cashiers seems suspect. Any lawyers out there are welcome to chime in, but all people are entitled to the "full range of employment-related opportunties."

Now, Wal-Mart can legally reduce their benefits, and they can create more part-time jobs so fewer individuals receive benefits, but the specific goal of weeding out the unhealthy with "cart-gathering" definitely smacks of something illegal to me.

October 29, 2005 in Health Care | Permalink

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Elderly people are covered by medicare.

Posted by: Drew Miller | Oct 29, 2005 6:51:11 PM

Don't take Medicare for granted. I read this headline in the NYT: "Congress Weighs Big Cuts to Medicaid and Medicare" The lede? "Congressional committees have proposed substantial cutbacks in Medicaid and Medicare, the nation's largest health insurance programs, which together cover more than one-fourth of all Americans." More specifically, "The Senate Finance Committee voted to eliminate a $10 billion fund that can be used to increase payments to private insurers, as an incentive for them to enter and stay in the Medicare program." Heck, a Google search on Medicare reveals a slew of articles showing that seniors are perplexed by the new prescription drug rules alone.

And what about those who may be older but who may not be 65? Or those who are unhealthy but not 65? The point sticks. The cart-gathering scheme is discriminatory.

Posted by: Pepper | Oct 30, 2005 3:09:24 AM

I think walmart is shitty, but they certainly aren't interested in alienating the elderly. Politicians might make big talk about Medicare, but it isn't going anywhere. Too many seniors vote.

Besides, greeters serve a valuable purpose - their existence reduces shoplifting by a lot. I don't think Wal-mart will get rid of the position or increase its requirements. Eventually they might see the value of such a change, but I doubht it will be soon.

Posted by: Drew Miller | Oct 30, 2005 6:59:37 AM

The real purpose of the greeter was originally to convince folks that Wal-Mart was just like the Mom&Pop store in town - only bigger. You had a friendly, local face right when you walked in the door to say hello, get you a cart, ask how your day was going, etc. A simple little marketing maneuver.

Nowadays, the need for that connection to the Mom&Pop store is gone - they've either been run out of business or the Wal-Mart brand is now so well-known that people go to Wal-Mart for the sake of Wal-Mart.

The upshot is that I doubt that the greeter position will be kept around for long anyway - it's fulfilled its purpose and is now a leftover appendage. When you're looking to cut costs, the leftover appendages are on the list.

I think the sadder part of the whole story, however, is the fact that we have so many elderly folks who actually need that Wal-Mart (or McDonald's, or whatever) paycheck to live. The thing to get angry about might not be Wal-Mart trying to eliminate that type of job, but rather the fact that the elderly have to have jobs like that in the first place.

Posted by: NonyNony | Oct 30, 2005 9:17:27 AM

NonyNony, you are absolutely right. I think that the Wal-Mart situation is a sign of a bigger problem. And it is a problem that will get bigger once the baby boomers retire.

Drew, good point. I don't think that they'll get rid of the greeter entirely because it would be a terrible PR move, but I think that there will be some subtle changes made to the position. Shorter shifts, elderly people who are more spry in the post, etc.

Posted by: Pepper | Oct 30, 2005 3:40:20 PM

Another aspect of the greeter is that one of Wal-mart's key pacification strategies for their employees is to try to make them believe that management will listen to them. They show training videos about it, and have some mantra about how the best ideas come from associates (i.e. peons). The only evidence they ever give for this is that the idea for a greeter came from an associate.

I would imagine that they would keep the greeter because of the PR issue and because having someone feeble greet you as you walk in would distract from the fact that everyone else is healthy and young.

Posted by: Drew Miller | Oct 30, 2005 5:17:03 PM

What I find really interesting in this discussion of WalMart job changes is the absurdity. They are adding in job-duties that presumably could be done more efficiently in another way, in order to influence their healthcare costs.

What employees spend their hours doing, and what employees are hired, will be based not on what the company needs done, but how to select for healthy employees. Doesn't this sound like the sort of economy-distorting results that conservatives usually cry against?

The only way WalMart could benefit by putting in these weird requirements, would be if the labor market was so amazingly loose that they could afford to ignore a large part of service-sector-labor AND make the labor they have hired do inefficient jobs.

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